Shipping
The following shipping conditions apply:
Shipping of plants within Germany takes place from Monday to Wednesday, international shipping from Monday to Tuesday. This is to prevent extended transit times due to the weekend and to ensure that your plants arrive safely and promptly.
Shipping of accessories (without plants) takes place from Monday to Saturday.
You are also welcome to pick up your plants at our location. Simply select the "Pickup" option during the ordering process.
In extreme weather conditions in winter or summer, we reserve the right to temporarily postpone shipping until suitable conditions for safe plant shipping prevail again.
| Region | Shipping Method | Cost | Delivery Time |
|---|---|---|---|
| Germany | DHL Standard | €10.00 | 1–4 business days |
| UPS/DHL Express | €22.00 | 1 business day | |
| EU | DHL Standard | €20.00 | 3–7 business days |
| UPS/DHL Express | €50.00 | 1 business day |
Refunds & Complaints
We always pack your plants and accessories with great care. However, if a plant arrives damaged:
📩 Please send us a photo immediately of the packaging and contents to:
We will contact you as soon as possible to find a solution together.
Minor damages such as torn leaves or slight discolorations can occur despite the best packaging; for these, we cannot offer a refund.
Important:
A refund is only possible if the plant is still in its original condition.
An immediate change of substrate or the removal of plant parts (leaves, roots) revokes the right to return.
For returns, please always use the original packaging and padding.
Please coordinate the return shipping time with us in advance; the return shipping costs are borne by the customer.
Damages due to improper packaging during return shipping cannot be refunded.
Note on delivery:
In case of non-delivery due to an incorrect address provided by the buyer or failure to pick up at a packing station, a refund of the purchase price is not possible. Please ensure that the delivery address is correct and complete.